Our contact details

Name: Morena LTD

Address: 32 Brambledown Road, Wallington, SM6 0TF

Phone Number: (+44) 77 3443 2557

E-mail: hello@morena.uk

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The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Demographic information such as address, postcode, preferences and interests
• other information relevant to customer surveys and/or offers

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How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you, and/or for one of the following reasons:

• Cookies
• Tagged links for marketing purposes and to deliver a better user experience

We may use the information that you have given us for:

• Internal record keeping.
• Improvement of our products and services.
• Newsletter and promotional emails about new products, special offers or other information which we think you may find interesting.

We may also use your information to contact you for market research purposes.

We may contact you by email, phone or mail.

We may use the information to customise the website according to your interests.

We may share this information with our Email Service Provider (Mailchimp).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting us at hello@morena.uk

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How we store your personal information

Your information is securely stored online in password protected and managed database in Mailchimp.

We keep names and contact details unless you unsubscribe or retract consent by emailing us at hello@morena.uk. We will then dispose your information by permanently deleting it from our database.

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How we use information

When you place an order with us we require certain information, such as personal details, order, address(es) and payment details, so that we can process your transaction and deliver your items.

We may at times ask for other details, for example, product size and category preferences, age, and any special dates (such as birthday). This is entirely voluntary and we solely use this information for profiling and marketing purposes.

You can choose to sign up for our email newsletter and we will only use the contact method to which you have agreed.

We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.

We may use information collected about you in the following ways:

• In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.
• To ensure that content from our site is presented in the most effective manner for you and for your device.
• To provide you with information, products or services that you request from us or which we believe may interest you.
• To carry out our obligations arising from any contracts entered into between you and Morena LTD.
• To inform you of any special offers, competitions and promotions.
• To send you catalogues or other marketing material.

In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against Fraud Prevention Schemes.

We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

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Your data protection rights

Under data protection law, you have rights including:

Your right of access. You have the right to ask us for copies of your personal information.

Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate as well as ask us to complete information you think is incomplete.

Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing. You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@morena.uk if you wish to make a request.

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Contact us

If you have any concerns about our use of your personal information, you can contact us at hello@morena.uk.

You can also contact the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk